Confidentiality

The Practice has a duty to maintain the highest level of confidentiality about patient information. All members of staff are bound by the same rules of confidentiality as the doctors. We will not disclose your information to unauthorised third parties without your permission.

For further information please ask the receptionist for the information leaflet ‘Your Records are Safe With Us’.

Suggestions & Complaints

Complaints

The Practice aims to provide our patients with a good quality service and we welcome helpful suggestions from you. If you are dissatisfied with the service you receive please do not hesitate to contact the Practice Manager. We operate an in-house complaints procedure – please phone or ask at reception for an information leaflet, which gives details of our in-house procedure and your right to contact the Primary Care Trust, Patient Advice and Liaison Service and the Healthcare Commission.

Zero Tolerance

The Practice supports the Government’s Zero Tolerance Campaign. If a patient is violent or abusive to any member of the Practice team, the doctors will exercise their right to remove them from the Practice list.

Discrimination

Our Practice welcomes all patients and does not discriminate on the grounds of age, appearance, disability, gender, medical condition, race, religion, sexual orientation or social class